Entity: Solutions21 FZCO ("TatbiQ," "we," "us," or "our")
Domain: TatbiQ.ai
Contact: support@TatbiQ.ai

Introduction

TatbiQ is an AI-powered platform that helps users create websites, portals, and applications through natural-language interaction. Solutions21 FZCO acts as the data controller for personal data it collects directly from users and, where processing is performed on behalf of institutional clients, as a data processor in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, "PDPL"). This Privacy Policy explains how we collect, use, share, and protect your information when you access or use our website, platform, and related services ("Services"). By using TatbiQ, you agree to the terms of this Policy and to our Terms of Service. If you do not agree, please discontinue using our Services.

Information We Collect

We collect information to operate effectively and improve your experience. The types of data we collect include:

Information You Provide

Account Details: Name, email address, and password when creating an account.
Billing Information: Payment data (processed securely via third-party providers such as Stripe). TatbiQ does not store full payment card details.
Project Data: Inputs, prompts, or content you upload or generate while using TatbiQ.
Support Requests: Information you share when contacting us for assistance.

Information Collected Automatically

When you use TatbiQ, we automatically collect:

IP address, browser type, operating system, and device identifiers.
Usage statistics, page views, error logs, and performance data.
Actions taken within the platform (e.g., features used, prompts entered, and generated outputs).

Cookies and Similar Technologies

TatbiQ uses cookies and analytics tools to enhance performance and understand usage trends. You can disable cookies in your browser settings, but this may affect certain features.

How We Use Your Information

We process personal data for the following purposes:

To operate and maintain the platform including account management, code generation, and deployment functions.
To improve our AI models and user experience by analysing anonymized and aggregated usage patterns.
To communicate with you — about account updates, support, or new features.
To ensure platform integrity and security — detecting fraud or misuse.
To comply with legal obligations — including record-keeping, taxation, or regulatory requirements.

We do not use your identifiable personal data to train general AI models. Aggregated, de-identified data may be used to improve our algorithms.

TatbiQ processes personal data only for the purposes described above and in accordance with the PDPL and other applicable UAE regulations.

Legal Bases for Processing (GDPR)

Under UAE law, TatbiQ relies on the lawful bases of consent, contractual necessity, and legitimate interests as set out in the PDPL. Where applicable under the EU and UK General Data Protection Regulations (GDPR/UK GDPR), TatbiQ processes your data on the following legal bases:

Performance of a Contract: To provide you with the Services you requested.
Legitimate Interests: To improve, secure, and personalize the platform.
Consent: For optional analytics, marketing emails, or cookies.
Legal Obligations: To comply with UAE or international law.

You may withdraw consent at any time by emailing support@TatbiQ.ai.

Sharing and Third Parties

TatbiQ uses reputable service providers to operate our Services. These providers process your data under their own privacy policies and data protection standards. We do not sell, rent, or share personal data for advertising purposes. All third-party processors are bound by written agreements that ensure confidentiality and compliance with PDPL data-transfer and security requirements.

Data Retention

We retain your personal data only as long as necessary to:

Provide and improve the Services.
Comply with legal or regulatory obligations.
Resolve disputes and enforce agreements.

Inactive accounts and related data are generally deleted within 90 days after account closure, except where retention is required for compliance or security purposes. Aggregated and anonymized data may be retained indefinitely for analytics and research. Certain log and billing records may be retained for a longer period where required by UAE tax or regulatory law.

Your Rights and Choices

Depending on your location, you may have certain rights under applicable data protection laws (including GDPR, UK GDPR, and CCPA/CPRA). UAE users additionally enjoy the rights of access, correction, erasure, and restriction under the PDPL.

Access: Request a copy of your personal data.
Correction: Ask us to update or correct inaccuracies.
Deletion: Request deletion of your personal data (subject to legal obligations).
Objection / Restriction: Object to processing or request we limit it.
Data Portability: Request transfer of your data to another provider.
Withdrawal of Consent: Opt-out of communications or data use based on consent.

To exercise these rights, contact us at support@TatbiQ.ai. We may verify your identity before responding.

Information Security

We take security seriously and implement reasonable technical and organizational safeguards to protect your data, including:

Encrypted data transmission (HTTPS/TLS).
Access controls and role-based permissions.
Secure data storage and backup policies.
Regular system monitoring and vulnerability testing.

While we strive to protect your information, no system is completely secure. Use of the Services is at your own risk. TatbiQ will notify the UAE Data Office and affected users of any data breach in accordance with Article 9 of the PDPL.

Links to Other Sites

TatbiQ may contain links to third-party websites or integrations. We are not responsible for the privacy practices or content of those third parties. You are encouraged to review their policies before interacting with them.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations or legal obligations. The "Last Updated" date at the top indicates when it was last revised. If changes materially affect your rights, we will notify you by email or through in-product notices. Your continued use of TatbiQ after updates take effect constitutes acceptance of the revised Policy.

Contact Us

For questions, requests, or complaints related to privacy or data protection, please contact:

TatbiQ Support Unit
Solutions21 FZCO, licensed under the Expo City Dubai Authority
Email: support@TatbiQ.ai
Website: TatbiQ.ai